Shipping policy

World Tour Entertainment — Shipping & Delivery Policy

Effective Date: July 21, 2026

Contact Email: hillsbusinessmail@gmail.com

1. Overview & Order Processing

Thank you for shopping at World Tour Entertainment. We are committed to processing and delivering your orders as swiftly and accurately as possible.

Processing Time: All orders are processed within 1 to 3 business days (excluding weekends and statutory holidays) after receiving your order confirmation email.
Order Confirmation: You will receive an initial email confirmation once your order is placed, followed by a secondary shipping confirmation email containing tracking details once your package has been dispatched.
Peak Volume Notice: During high-demand periods, major promotions, or holiday seasons, order processing times may extend slightly. We appreciate your patience.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on destination, item weight, and selected delivery speed.

Shipping Method	Estimated Transit Time	Cost
Standard Domestic Shipping	3 – 5 Business Days	$4.99 (Free on orders over $50.00)
Expedited Domestic Shipping	1 – 2 Business Days	$12.99 Flat Rate
Standard International Shipping	7 – 14 Business Days	Calculated at Checkout
Express International Shipping	3 – 5 Business Days	Calculated at Checkout

Note: Delivery times are carrier estimates and are not strictly guaranteed. Unforeseen delays caused by severe weather, customs handling, or logistical carrier disruptions may affect delivery schedules.

3. Order Tracking

Once your order has shipped, you will receive an automated Shipping Confirmation email containing your tracking number and carrier details. Please allow up to 24 to 48 hours for tracking information to update on the logistics carrier's tracking portal.

If you have not received tracking information within 5 business days of placing your order, please contact us with your full name and order number at hillsbusinessmail@gmail.com.

4. Customs, Import Duties, & Taxes (International Orders)

World Tour Entertainment is not responsible for any customs fees, import duties, tariffs, or taxes applied to your order upon arrival in your destination country.

All fees imposed during or after shipping are the sole responsibility of the customer (including customs duties, local VAT, or carrier handling charges).
If an international shipment is refused by the recipient due to customs duties or fees, the package will be abandoned or returned to us. Original shipping charges and any return postage costs incurred will be deducted from any applicable refund.

5. Address Accuracy & Modifications

It is the customer's responsibility to ensure that the shipping address provided at checkout is accurate and complete.

Address Changes: If you notice an error in your shipping details, please email us immediately at hillsbusinessmail@gmail.com. Once an order has entered dispatch processing, we cannot guarantee that the shipping address can be changed.
Returned Packages: Packages returned to us due to an invalid, incorrect, or incomplete address will require an additional re-shipping fee to be sent out again.

6. Damaged, Lost, or Missing Shipments

Title and risk of loss pass to the customer once items are transferred to the carrier. However, we are here to help if issues arise:

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery at hillsbusinessmail@gmail.com. Please include:

Your order number
Clear photographs of the damaged item(s)
Clear photographs of the outer packaging and shipping label

Missing / Stolen Packages

If your tracking status shows "Delivered" but you have not received your package:

Verify the delivery address listed in your confirmation email.
Check around building entrances, porch areas, mailboxes, or with neighbors/reception.
Allow 24 hours (carriers occasionally mark packages as delivered prematurely).
Contact us within 7 days of the marked delivery date so we can assist in opening an investigation with the shipping carrier.

7. P.O. Boxes & APO/FPO Addresses

Standard shipping options are available for delivery to P.O. Boxes and military APO/FPO/DPO addresses. Express or overnight options may not be available for P.O. Box addresses due to carrier restrictions.